Privacy Policy

Last updated: 22 April 2026

1. Data controller

The controller of personal data collected through this website is PT Twilight Ember Order (NIB 2608250048036; NPWP 1000000005249220), with its registered office at Biliq Sunset Office Space, Sunset Road 819, Ruko Sunset Indah II No. 10, Kel. Kuta, Kec. Kuta, Kab. Badung, Prov. Bali 80361, Indonesia.

All data-protection inquiries may be directed to info@twilightllc.com.

2. Legal framework (UU PDP)

We process personal data in accordance with the provisions of Indonesia's Personal Data Protection Law (UU PDP). Where data is transferred across borders — for example, in the course of our international trade, IT, or corporate travel services — we take appropriate legal and technical measures to ensure that the level of protection is not diminished.

3. What data we collect

We only collect personal data that is necessary for the purposes described below. Depending on your interaction with us, we may process:

Contact details: full name, company name, email address, phone number.
Professional context: position, business area, country of operation.
Correspondence data: the content of messages you send us.
Technical data: IP address, browser type, device information, and similar technical identifiers collected through standard web server logs.

4. Purposes and legal basis

We process personal data for the following purposes:

To respond to inquiries and consultation requests submitted through the contact form, by email, or through WhatsApp.
To prepare and manage contracts and professional engagements with corporate clients.
To comply with legal, regulatory, and tax obligations applicable to our activities in Indonesia and in counterparty jurisdictions.
To maintain the security and technical integrity of our website.

Legal bases include the performance of a contract (or pre-contract steps), the fulfilment of legal obligations, legitimate interests, and — where required — the explicit consent of the data subject.

5. Data retention

Personal data is kept only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Business correspondence and contract-related data may be retained in accordance with Indonesian accounting and tax retention requirements.

We do not sell personal data. We may share personal data with:

Service providers supporting our operations (for example, email, hosting, and communication platforms), under appropriate contractual safeguards.
Counterparties and partners in international trade, IT, or travel engagements, strictly to the extent necessary to perform the services.
Public authorities, where required by applicable law.

7. Your rights under UU PDP

Subject to applicable law, you have the right to:

Request access to your personal data and information about its processing.
Request correction of inaccurate or incomplete data.
Request deletion of personal data where there is no longer a legitimate basis to retain it.
Withdraw consent at any time, without affecting the lawfulness of prior processing.
Object to certain types of processing or request its restriction.

Requests may be sent to info@twilightllc.com. We will respond within the time frames required by applicable law.

8. Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. Access to personal data is limited to authorised personnel on a need-to-know basis.

9. Cookies

This website uses only technically necessary cookies required for the website's correct operation. We do not use advertising or profiling cookies. You may configure your browser to refuse cookies, though some website features may then not operate correctly.

10. Cross-border transfers

Given the international nature of our services, personal data may be transferred outside of Indonesia. Such transfers are carried out in accordance with UU PDP and only where the receiving jurisdiction provides an adequate level of protection, or where appropriate safeguards (such as contractual commitments) are put in place.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our activities or applicable law. The most recent version will always be available on this page, with the "last updated" date indicated above.

12. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, please contact PT Twilight Ember Order at info@twilightllc.com.